lancar138 Casino & Sportsbook FAQ

We require a government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload these documents through your account dashboard. Our verification team reviews submissions during business hours. Processing typically takes one to three business days. If your documents are unclear or incomplete, we request resubmission. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

On the login page, click the "Forgot your password?" link. Enter your registered email address. We send a password-reset link to that email. Click the link and create a new password. The reset link expires after one hour. If you do not receive the email, check your spam folder or contact support. If you cannot access your registered email, our support team can help verify your identity and regain access to your account.

No. We allow one account per person. Multiple accounts from the same user violate our terms and may result in account suspension. If you have accidentally created duplicate accounts, contact support immediately. We can help consolidate or close duplicate accounts. Account ownership is verified through KYC documents, so duplicate registrations are detected during verification or during withdrawal requests.

We do not charge deposit or withdrawal fees. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may apply their own fees. Check with your payment provider for details. Withdrawal requests are processed subject to account verification and anti-fraud checks. Processing times vary by payment method and bank; standard windows are one to three business days. We do not guarantee exact processing times.

If a deposit fails, the funds return to your payment method within one to three business days. Check your bank or payment app to confirm the reversal. If a withdrawal request is declined, we notify you via email with the reason (e.g., verification pending, account mismatch, or fraud check). Resubmit the withdrawal once the issue is resolved. Contact support if you are unsure why a transaction failed. We investigate disputed transactions and can often recover funds if an error occurred on our side.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." Enter the code exactly as provided—codes are case-sensitive. Once applied, the promotion terms appear in your account. Not all promotions are available to all users; eligibility depends on your account tier, deposit history, and jurisdiction. If a code does not work, check the expiration date and terms. Contact support if you believe a valid code was rejected.

We offer football markets (Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other tournaments), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules and settlement mechanics. Read the game rules in your account dashboard before placing a bet or playing a game.

Football matches settle based on the official final score. Match winner, total goals, both teams to score, and Asian handicap markets all use the final whistle result. If a match is abandoned or postponed, bets are typically voided unless the match resumes within a specified timeframe (usually 48 hours). Check the specific market rules in your account for details on postponement handling. Live-score data comes from official league sources. Disputes are resolved by our settlement team using official league records.

Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules. Blackjack uses six-deck shoes; roulette uses European wheels (single zero); baccarat follows Macau rules; Dragon Tiger is a simplified two-card game. Dealers are streamed live from multi-camera studios. Bets are placed in real time during the game. Results are determined by the physical cards or wheel spin. Disputes are resolved by reviewing the live stream recording. Read the full rules for each game in your account before playing.

Account preferences (email notifications, language, currency) are managed in your account settings. To pause activity temporarily, contact our support team with a specific reason and duration. We can restrict your account from placing new bets or playing games while keeping your balance intact. Pauses are typically granted for one to four weeks. To resume, contact support again. For permanent account closure, submit a request through your account dashboard. Closed accounts cannot be reopened; remaining balance is withdrawn to your registered payment method.

Contact us through the support form in your account dashboard. We respond during business hours. For urgent issues, use the account recovery form on the login page. Our support team handles account verification, payment disputes, game rule questions, and technical issues. We offer multilingual support. Response times vary; we aim to address most inquiries within one business day. For non-urgent questions, this FAQ and our Terms and Conditions page may provide faster answers.

We use HTTPS encryption for all connections. Your password is hashed and never stored in plain text. Account access is verified through KYC documents and email confirmation. We monitor accounts for suspicious activity and may request additional verification before processing large withdrawals. If you suspect unauthorized access, change your password immediately and contact support. We can review your account activity and help recover funds if fraud is confirmed. Never share your password or account details with anyone, including support staff.